Guide 03 · Field operations
Capture the issue where it happens.
The new-work-order form keeps the essential work-order fields and photos in one mobile flow. Images are compressed on the device, stored privately, and opened through short-lived signed links.
Open a new work order
Choose New work order from the top bar or open Work orders and use its creation button. Add a specific issue title, choose the store and asset, then describe the work needed.
Add field photos
Choose Photos and capture or select clear images of the equipment and defect before submitting the work order.
Create and upload together
Choose Create work order. Revolution Road creates the Open work order, removes photo location metadata, compresses the image to a practical field size, uploads it privately, and adds an audit event.
Open or refresh evidence
Attachment thumbnails use signed links that expire after five minutes. Choose Refresh links when returning to an older page. Downloads receive a fresh one-minute signed link.
Enable free phone alerts
Open the notification dot in the top bar and choose Enable free phone alerts. Work-order alerts then appear in that phone’s notification tray even when the CMMS is closed. Enable each phone separately; on iPhone, add the CMMS to the Home Screen first.
Storage setup
Run the Phase 2 migration before uploading.
The migration creates a private attachments bucket, limits its MIME types and file size, applies user-folder Storage policies, tightens metadata deletion to administrators, and adds trigram search indexes.